What happens when you cancel a bolt trip?

You will get a notification in the app when cancelling your ride. You can either accept the cancellation fee or wait for the driver to arrive and take the ride. You will receive an invoice to the email address specified in the app with the cancellation fee amount that you were charged.

Do you get charged if you cancel a bolt ride?

You won’t be charged a cancellation fee if you cancel your request within 2 minutes from the moment driver accepted your request or if a driver cancels the request without waiting for you for at least 4-5 minutes.

Can you cancel a bolt trip?

You can cancel a trip in the app before or after you’re matched with a driver. However, in some cases, a cancellation fee may be charged. To cancel a trip, tap the slider on the home screen and select Cancel.

Can you get refunded on Bolt?

Please send refund requests to hello@boltride.com! We will respond as quickly as we can. We issue refunds for digital products within 7 days of the original purchase of the product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

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How long does it take bolt to refund?

Once a refund has settled, it can take up to 7 days for the refund to show up on the customer’s statements.

Does bolt charge per person or per trip?

Fares. You are entitled to charge a fare for each instance you have accepted a Passenger on the Bolt Platform and completed the Transportation Service as requested (i.e. Fare).

Does bolt charge for waiting?

Wait time fee is a per-minute charge which starts a few minutes after a driver arrives at your location and continues until the driver starts the trip. This fee helps to compensate for the driver’s efforts and time spent waiting.

What is the Uber cancellation fee?

If you need to cancel an Uber ride, time is of the essence, as you will incur a fee of between $5 and $10 if you wait too long to cancel the trip. If your Uber driver is running more than five minutes behind the app’s predicted pickup time, you can cancel the ride without penalty.

What is the minimum amount of time you need to wait before Cancelling a trip?

The Department of Transportation’s 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window. Here’s what to know about this helpful policy for when you want to cancel a flight within 24 hours.

How do I contact Bolt customer service?

Contact us

  1. Driver & passenger phone support. +44 808 169 8818.
  2. Support phone hours. …
  3. london-signup@bolt.eu.
  4. Current Drivers. …
  5. Requests from Authorities. …
  6. Bolt Hub, 114 Power Road, Chiswick, W4 5PY.
  7. New drivers: 10am-4pm Monday-Friday / Existing drivers: 10am-4pm Thursday-Friday.
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How do I report a Bolt driver?


  1. Select the menu bar on your Bolt app.
  2. Click on Support.
  3. Submit a report.

How do I contact Bolt UK?

You can also give us a call on +44 808 169 8818.

How do I repay my Bolt?

To pay the commission to Bolt, use the following details to make a bank transfer:

  1. Bolt bank account details: Account holder name: BOLT APP SUPPORT NIGERIA LIMITED. Bank: CITIBANK. Account: 0012650032.
  2. Reference: your unique reference number.

How do I cancel my Bolt account?

To delete your Bolt Food account. please contact our Customer Support team for assistance through the app. Once your account has been reviewed.

  1. Open the Google Play Store.
  2. Log in with your correct account.
  3. Locate Bolt Driver (Taxify).
  4. Cancel subscription.
  5. If prompted for verification, fill out as directed.